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A Key West Bed and Breakfast....
Boasting an incomparable location at the midpoint of Duval Street, The Tropical Inn is a quiet and private island compound. You might walk down Key West's most famous promenade a hundred times and not notice this romantic hideaway, tucked unassumingly away just steps from all the bustle and excitement |
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| Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager) | 
 enlarge | Authors: Kenneth H. Blanchard, Sheldon Bowles
Publisher: HarperCollins Business
Category: Book
List Price: $14.45
Buy New: $8.02
You Save: $6.43 (44%)
Avg. Customer Rating:  1 reviews
Sales Rank: 240795
Media: Paperback
Pages: 160
Shipping Weight (lbs): 0.1
Dimensions (in): 7.6 x 4.9 x 0.6
ISBN: 0006530699
Dewey Decimal Number: 658
EAN: 9780006530695
ASIN: 0006530699
Publication Date: June 15, 1998
Availability: Usually ships in 1-2 business days
Condition: Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
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| Editorial Reviews:
Product Description
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.
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| Customer Reviews:
Even For the Novice December 23, 2008
Read the book. Absorb it and use the ideas - You will move forward in your work. It will change the way you view your workplace. It will change the way you do business. It will change your expectations. This one is NOT a keeper. It is to share. If the world worked this way more often... we'd all be happier.
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